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:: Volume 5, Issue 2 (summer 2014) ::
j.health 2014, 5(2): 170-181 Back to browse issues page
Determination of Quality of Services Provided by Family Physician Team from Recipients' Perspective in Ajabshir City
R Alibabaei , A Sadeghi * , R GH Vahidi , A Akaberi
North Khorasan Univer sity of Medical Sciences
Abstract:   (10873 Views)

Background & Objectives: Quality study is very important given that the issue of quality is a great health challenge in most communities. Satisfaction of service's recipients accounts for a main part in this regard and it is an important tool to measure quality of health and medical services. This study aimed at measuring the quality of the services provided by family physician team from recipients' perspective. Methods: Present descriptive and cross-sectional study was conducted in autumn 2009 in Ajabshir city. Study population included all the service recipients of family physician and the sample comprised of 140 individuals selected by random classification method. Data collection instruments were researcher designed questionnaires that measured 9 aspects of quality. Collected data were analyzed using statistical tests by SPSS 15. Results: Mean score for quality of services provided by family physicians was 45.17±11.16 and satisfaction rate from quality of these services was 10 percent. 35.7% of the subjects were dissatisfied with the services. Among the studied indices, efficiency had the highest mean score of 64.3±13.4 and the highest satisfaction rate (70.7%). On the other hand, the lowest mean score (28.4 ±12.3) and satisfaction rate (0%) was related to availability. Conclusion: Performance of some services provided by family physician was found to be poor and level of quality was not desirable. Planning to improve some indices such as "availability" and "amenities" by authorities can improve quality of services provided by family physicians and satisfaction among services' recipients.

Keywords: Quality, Family Physician, Service Recipients, Satisfaction
Full-Text [PDF 258 kb]   (3437 Downloads)    
Type of Study: Research | Subject: Special
Received: 2014/03/3 | Accepted: 2014/03/3 | Published: 2014/03/3
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Alibabaei R, Sadeghi A, Vahidi R G, Akaberi A. Determination of Quality of Services Provided by Family Physician Team from Recipients' Perspective in Ajabshir City. j.health 2014; 5 (2) :170-181
URL: http://healthjournal.arums.ac.ir/article-1-178-en.html


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Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Volume 5, Issue 2 (summer 2014) Back to browse issues page
مجله سلامت و بهداشت Journal of Health
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